Terms of Services

These Terms of Service govern your use of the website operated by tropic soul By accessing or purchasing from our website, you agree to be bound by these terms. Please read them carefully before using our services.

1. Company Information
ECOM COMMAND LIMITED
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong

2. Use of Our Website
You must be at least 18 years old to make a purchase on our website. You agree not to use our website for any unlawful purpose or in violation of these terms.

3. Product Information
We make every effort to display accurate product descriptions, prices, and images. However, we do not guarantee that all information is error-free. If a pricing or description error occurs, we reserve the right to correct it and cancel any affected orders.

4. Orders and Payments
All orders are subject to acceptance and availability. Payment must be made in full at the time of purchase. We accept major credit and debit cards, and all transactions are processed securely through our payment providers.

5. Shipping and Delivery
We aim to process and dispatch orders promptly. Delivery times may vary depending on location and shipping method. Full details are provided in our Shipping Policy.

6. Returns and Refunds
Our Return and Refund Policy applies to all purchases. We accept returns within 30 days and charge a £15.00 flat return shipping fee unless the item is defective or incorrect.

7. Limitation of Liability
To the fullest extent permitted by law, tropic soul is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

8. Intellectual Property
All content on our website, including text, images, and logos, is the property of tropic soul and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or use any content without written permission.

9. Privacy
We process personal data in accordance with our Privacy Policy. By using our website, you consent to such processing.

10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date.

11. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Company Details
ECOM COMMAND LIMITED
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong

Customer Service Hours
Monday to Friday: 9:00 AM – 5:00 PM (GMT +01:00)
Saturday and Sunday: 10:00 AM – 4:00 PM (GMT +01:00)

We aim to respond to all enquiries within 24 hours.