FAQ

Dear Customer!

Do you have questions about your order?

Read our FAQ, which contains the most frequently asked questions. No results? Contact us here. 

  1. Where is my package?

After placing your order, it takes 1–2 business days to process it and 5–7 business days for delivery, provided you ordered before 5:00 PM. If these days have passed, please contact our customer service.

  1. Where can I find my Track & Trace code?

After placing your order, you will receive a tracking code. Please check your spam folder, as our emails may sometimes end up there. Note that it may take some time for your Track & Trace link to become active.

  1. How can I track my order?

Track your order using the tracking number you received by email. Enter the tracking number on our tracking page to view the status of your delivery. You can do this on this page.

  1. I’m not satisfied with my package

Please visit our “Exchange and Returns” page to return your package.

If you do not find an answer to your question, you can contact us anytime:

Company Name: Freedom Achievers Ltd

Company Number: 15885577

Registered Office Address:
Freedom Achievers Ltd, 4 Princes Street, Mayfair, London, England, W1B 2LE

Email: sales@tropicsoul.com
Phone: +44 7877 188594

Customer Service Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (GMT +01:00)

  • Saturday and Sunday: 10:00 AM – 4:00 PM (GMT +01:00)

We aim to respond to all enquiries within 24 hours.